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Order Processing

At NEXOVA, all orders are carefully processed and prepared for shipment within 2-3 business days of order confirmation. You will receive an email notification with tracking information once your order has been dispatched.

Delivery Timeframes

Standard shipping delivery takes approximately 5-12 business days from the date of shipment, depending on your delivery location. Please note that delivery times may be affected by:

• International customs clearance procedures
• Local postal service schedules
• Peak shopping seasons or holidays
• Remote or rural delivery addresses

Order Tracking

A tracking number will be provided via email once your order ships. You can use this number to monitor your package's journey and estimated delivery date through the carrier's website.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order weight. Please note that all shipping charges are non-refundable, even in the case of returns or exchanges.

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Return & Refund Policy

Our Commitment to Your Satisfaction

At NEXOVA, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery for a full refund, subject to the conditions outlined below.

Initiating a Return

To begin the return process, please contact our customer service team at nexovaastyle@gmail.com and provide the following information:

• Order number (found in your confirmation email)
• Item(s) you wish to return
• Reason for return
• Photographs of the product (required for defective or damaged items)

Our team will respond within 24-48 hours with detailed return authorization and shipping instructions.

Return Eligibility Requirements

To qualify for a return, all items must meet the following criteria:

• Returned within 30 days of the delivery date
• Unused, unworn, and in pristine, resalable condition
• Original packaging, tags, and labels intact and attached
• Accompanied by proof of purchase (order confirmation or receipt)
• Free from odors, stains, pet hair, or any signs of use

Return Shipping Responsibility

Customers are responsible for all return shipping costs unless the item received was defective, damaged during transit, or incorrect. We strongly recommend using a tracked and insured shipping method, as NEXOVA cannot be held responsible for items lost or damaged during return transit.

Refund Processing

Upon receipt of your returned item, our quality assurance team will inspect it to ensure it meets our return criteria. Once approved:

• Refunds are processed within 5-7 business days
• Funds are returned to your original payment method
• Return shipping costs will be deducted from your refund amount (unless the return is due to our error)
• Original outbound shipping charges are non-refundable
• You will receive an email confirmation once your refund has been issued

Please note: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at nexovaastyle@gmail.com. We will guide you through the exchange process. Please be aware that exchange processing times vary based on product availability and your location.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased during clearance or final sale events (unless defective)
• Products without original tags, packaging, or labels
• Items showing any signs of wear, washing, or alteration
• Products damaged due to misuse or improper care

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at nexovaastyle@gmail.com with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

Customer Support

For questions regarding shipping, returns, or order status, please don't hesitate to reach out to our dedicated NEXOVA support team at nexovaastyle@gmail.com. We are committed to ensuring your complete satisfaction.